Richmonduponthames Man And Van Terms and Conditions

These Richmonduponthames man and van terms and conditions set out the basis on which our moving and transport services are provided within the United Kingdom. By making a booking, the customer agrees to these terms in full. Please read them carefully before confirming any service, as they explain what is included, what is excluded, and how we manage responsibilities on both sides. These conditions are intended to be fair, practical, and clear for domestic and commercial customers who require a flexible vehicle-and-driver service for transport, removals, collections, or deliveries.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Richmonduponthames Man And Van name, and references to “you” or “the customer” mean the person, business, or organisation making the booking. The agreement applies from the moment a booking is placed and accepted, whether the booking is made online, by telephone, email, or through any other written communication. A booking is only confirmed once we have accepted the job details and provided the relevant price, time slot, and service conditions.

Our services are usually provided as a man and van transport solution, which means the service may include one or more operatives, a suitable vehicle, loading support, transport, unloading, and placement of items as agreed. The exact scope of work depends on the booking details, access conditions, item type, and time allocated. Any additional task outside the original booking may be treated as a variation and may require an amended quote or additional charges.

We reserve the right to refuse any booking that appears unsafe, unlawful, unrealistic, or outside our service capability. This includes, but is not limited to, requests involving hazardous goods, prohibited waste, oversized items without prior notice, or locations that cannot be accessed safely. If the information provided before the job is inaccurate, we may revise the price, alter the vehicle size, reduce the scope of work, or cancel the service in accordance with these terms.

Booking process begins when you provide details of the collection and delivery points, the items to be moved, any stairs or access restrictions, the preferred date and time, and any special handling requirements. A quotation may be issued based on the information supplied. Quotations are generally estimates unless expressly stated as fixed. If the job changes after the quotation has been accepted, we may adjust the charge to reflect the revised labour, distance, waiting time, or vehicle requirements.

It is your responsibility to ensure all information is accurate and complete at the time of booking. You must disclose fragile items, heavy objects, dismantled furniture, items requiring specialist handling, and any conditions that may affect safety or timing. If you fail to provide key information, we cannot guarantee that the originally allocated vehicle or crew will be appropriate. In such cases, we may proceed on a best-efforts basis, apply extra charges, or decline to continue if the task becomes unsafe or impracticable.

Payment terms will be agreed at the time of booking or before the service begins. Unless stated otherwise, payment is due on completion of the job, though some bookings may require a deposit or full prepayment. We accept the payment methods communicated at the time of booking. Any card fees, bank charges, or failed payment costs may be passed on to the customer where permitted by law and where reasonably incurred in collecting outstanding sums.

All prices are based on the information available at the time of quoting and may be affected by distance, loading time, waiting time, parking availability, access difficulties, congestion, fuel, and the number of operatives required. If the actual job differs from the booked job, we may apply additional charges. Examples include extra collections or drop-offs, added floors, long carries, delays caused by customer preparation, dismantling or reassembly not originally agreed, or waiting beyond a reasonable free period.

If a deposit has been requested, the booking may not be reserved until the deposit is received in cleared funds. Deposits are normally used to secure the date and cover administration costs. Where a customer cancels late or fails to make the service available, a deposit may be retained in whole or in part to reflect lost time and expenses, unless a different arrangement has been confirmed in writing. We may also require immediate payment for any additional charges incurred during the job.

Cancellations, Changes, and Delays

You may request a cancellation or amendment to a booking, but the timing of that request matters. If you cancel with sufficient notice, we will normally try to limit charges, subject to any non-refundable costs already incurred. If you cancel at short notice, especially after we have allocated a vehicle, crew, or route, a cancellation fee may apply. The closer the cancellation is to the scheduled start time, the more likely it is that we will recover costs for the reserved service slot.

We may cancel or reschedule a booking if there are circumstances beyond our reasonable control, including severe weather, traffic disruption, vehicle breakdown, staff illness, road closures, or other operational issues. If this happens, we will make reasonable efforts to offer an alternative time or date. We will not be responsible for indirect losses arising from a delay or cancellation caused by events outside our control, provided we have acted reasonably and promptly to notify you.

Customers are expected to be ready at the agreed start time with items packed, access arranged, and any permits, parking arrangements, or building permissions in place. Where delays are caused by the customer, waiting time may be charged. If a delay makes it impossible to complete the job within the booked period, we may either continue at an additional cost, return at a later time, or treat the booking as partially completed. Repeated delays may also affect future bookings.

Liability and insurance are central to how we manage risk, and both parties must act reasonably. We will use reasonable care and skill in handling your items, but we are not liable for pre-existing damage, inadequate packing, hidden defects, or issues resulting from items being unsuitable for transport. Customers should ensure that fragile goods, artwork, glass, electronics, and sentimental items are properly packed and protected unless we have expressly agreed to provide packing services.

We are not responsible for items that are loose, insufficiently secured, or stored in a way that makes safe lifting impossible. If you ask us to move an item that appears likely to cause injury or damage, we may refuse. We are also not liable for loss or damage caused by inaccurate instructions, incomplete declarations, unsafe access, or the presence of hazards not disclosed before the job begins. Any claim must be reported as soon as reasonably possible, with supporting details and photographs where available.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Where we are found liable for direct loss or damage, any compensation may be limited to the amount reasonably attributable to our negligence and, in any event, subject to the extent permitted by law and any applicable insurance arrangements. We do not accept responsibility for indirect or consequential losses such as lost profits, loss of business, or emotional distress.

Customers must ensure that goods are ready for collection, properly packaged, and accessible at the agreed time. The service assumes that the customer has authority to move the items and that no third-party permission is required unless previously disclosed. If the job requires permits, building approval, parking arrangements, or key access, you must arrange these in advance unless we have expressly agreed otherwise. Failure to do so may lead to delay, extra cost, or cancellation.

We may ask the customer or an authorised representative to confirm item counts, inspect condition before loading, and sign a job completion record where used. Any concerns about the condition or handling of items should be raised promptly. If you or someone acting on your behalf assists with lifting or loading, you do so at your own risk unless the work is supervised and agreed as part of the service. Children and pets should be kept away from loading areas for safety reasons.

The customer must not request the transport of any item that is unlawful to carry, dangerous, prohibited, or not adequately declared. This includes explosives, flammable liquids, toxic substances, stolen property, counterfeit goods, and any other restricted material. If such items are discovered during the job, we may stop work immediately and notify the relevant authorities where necessary. You will be responsible for any resulting costs, losses, or legal consequences arising from such items being presented for transport.

Waste Regulations and Disposal Rules

Where our Richmonduponthames van and man service includes the removal or disposal of waste, the customer agrees that all waste must be described accurately and classified properly. We only handle waste in accordance with applicable UK waste regulations. Waste transfer documentation may be required for commercial jobs, mixed loads, certain household removals, or any collection that involves items intended for disposal rather than reuse. You must provide truthful information about the nature and origin of the waste.

We do not accept responsibility for hidden hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, electrical waste requiring specialist treatment, or any other regulated material unless we have expressly agreed to handle it and are legally permitted to do so. If prohibited waste is presented on-site, we may refuse the collection or remove only the non-prohibited portion of the load, charging the agreed amount for attendance and any partial work completed. You must not mix household goods with waste in a way that makes lawful disposal impossible.

When waste is collected for disposal, it becomes subject to the relevant duty of care requirements. This means you may need to confirm that you are the waste producer or authorised holder, and you may be asked to complete or verify documentation. Fly-tipping, unlawful dumping, and misdescription of waste are strictly prohibited. We reserve the right to refuse any load that appears to breach regulations or that could expose us to legal penalties, environmental harm, or unsafe handling obligations.

Variation of service may occur if the actual conditions differ from the booking description. For example, if access is more difficult than expected, if there are more items than disclosed, or if the delivery point cannot be reached by the booked vehicle, we may need to revise the plan. Any such variation may affect price, timing, and completion. We will always aim to discuss the options with you before proceeding wherever possible, but urgent safety or compliance issues may require us to act immediately.

In some cases, we may subcontract part of the service to a suitably qualified third party or use an additional vehicle to complete the work efficiently. Where this happens, the customer remains bound by these terms, and the subcontractor may rely on the relevant protections and limitations set out here. We remain responsible only to the extent required by law and in line with the service agreed. No third party other than our authorised partners has authority to change these terms unless confirmed in writing by us.

Any items left in our vehicle or at the premises after completion must be collected promptly by the customer. We are not responsible for unattended items after the service has ended unless we have agreed to store or hold them temporarily. If property is left behind, we may attempt to arrange return, but this may incur transport and administration charges. Unclaimed items may be disposed of or dealt with in accordance with applicable law after reasonable notice, especially where storage is impractical or the items are of low value.

These terms may be updated from time to time to reflect changes in law, operations, or service structure. The version in force at the time of booking will usually apply to that booking unless a later version has been accepted in writing. If any part of these terms is found to be invalid or unenforceable, the remaining sections will continue in effect. Any failure by us to enforce a right on one occasion does not waive that right on any other occasion.

Governing law for these terms and conditions is the law of England and Wales. Any dispute, claim, or matter arising from or connected with the service, the booking process, the charges, or the interpretation of these terms shall be dealt with by the courts of England and Wales. If a dispute arises, both parties should first attempt to resolve the matter in good faith before starting formal proceedings.

By booking a Richmonduponthames man and van service, you acknowledge that you have read, understood, and agreed to these conditions. These terms are designed to support a professional, transparent, and lawful service relationship. If you require a specific arrangement not covered here, it must be agreed in advance and recorded in writing so that both sides understand the scope, price, and limitations of the work.