Richmonduponthames Man And Van Terms and Conditions

These Terms and Conditions set out the basis on which Richmonduponthames Man And Van provides services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms. They are designed to create clarity around the booking process, payment, cancellations, liability, waste handling, and the legal framework that applies to each job. These terms apply to all domestic, commercial, and general transport work arranged under the man and van Richmond upon Thames service, unless a separate written agreement states otherwise.

For the purposes of these terms, “the Company” means the service provider operating under the trading style Richmonduponthames Man And Van, and “the Customer” means the person requesting the service, accepting a quotation, or authorising work on behalf of another party. The service may include loading, unloading, transport, collection, delivery, and related handling tasks. Any reference to a “job” or “service” includes the agreed work described in the booking confirmation or written quotation.

The Customer must ensure that all information supplied at the time of booking is accurate and complete. This includes the collection and delivery addresses, access conditions, item descriptions, estimated volume, special handling requirements, parking limitations, and any time constraints. The Company relies on this information to allocate suitable vehicles, staff, and time. If the details later prove to be inaccurate, the Company may revise the quotation, alter the timing, or decline to complete the work where the conditions are unsuitable or unsafe.

Booking Process

All bookings are subject to availability and acceptance by the Company. A booking may be requested by telephone, email, online form, messaging platform, or another agreed method. A booking is only confirmed when the Company has accepted the request and, where required, received any deposit or prepayment. A quotation is normally based on the information supplied by the Customer and is valid for the period stated in the quotation or, if no period is stated, for a reasonable time only.

The Customer should review the booking details carefully before confirmation. This includes the date, time window, vehicle type, labour requirements, number of operatives, and scope of work. Once confirmed, the Customer is responsible for ensuring that the service can proceed as arranged. The Company may make reasonable changes to the booking where necessary for operational, traffic, weather, or safety reasons. If a change is required, the Company will take reasonable steps to inform the Customer as soon as practicable.

The Company may refuse or cancel a booking where the Customer requests the transport of prohibited, dangerous, illegal, or unsuitable items; where access is not possible; where there is a significant discrepancy between the stated and actual workload; or where the Customer’s conduct creates a risk to property, staff, or the public. In such cases, any right to a refund will depend on the circumstances, including costs already incurred and whether the work has commenced.

Payments and Charges

The Customer agrees to pay the charges set out in the accepted quotation, booking confirmation, or revised agreement. Unless stated otherwise, prices may be based on hourly rates, fixed rates, mileage, waiting time, number of staff, specialist handling, parking costs, congestion charges, tolls, or disposal fees. Any additional costs arising from inaccurate information, excessive delays, extra items, or changes requested by the Customer may be added to the final invoice.

Payment terms will be stated at the time of booking or in the invoice. The Company may require a deposit to secure a booking, and in some cases may request full or partial prepayment. Unless otherwise agreed in writing, payment is due immediately upon completion of the job or within the stated invoice period. The Company may accept cash, bank transfer, card payment, or another method agreed in advance. The Customer must ensure that payment is made in full and without deduction, set-off, or counterclaim unless required by law.

Late payment may result in additional charges, suspension of future services, and recovery action. The Customer will be responsible for any reasonable costs incurred in collecting overdue sums, including administrative fees, interest, debt recovery charges, and legal costs where permitted. If the Company has to wait beyond a reasonable period because of access problems, missing keys, building restrictions, or incomplete instructions, waiting time may be charged in accordance with the applicable rate.

Cancellation requests should be made as soon as possible. The amount refundable, if any, will depend on when the cancellation is received and whether preparatory work, travel, or staffing arrangements have already been made. Where a cancellation is made at short notice, the Company may retain all or part of any deposit to cover losses, including lost time and vehicle allocation. If the Customer reschedules a booking, the new date will be subject to availability.

If the Customer is not present at the agreed time, does not provide access, or cannot be contacted after reasonable attempts, the appointment may be treated as a no-show. In that event, the Company may charge a call-out fee, waiting fee, or the full booked amount if the service has been reserved and the Company has been unable to reallocate resources. The Company will act reasonably in assessing any charge and will take account of the circumstances.

The Company may cancel or reschedule a booking due to adverse weather, traffic disruption, vehicle breakdown, staff illness, safety concerns, force majeure, or any event beyond its reasonable control. Where possible, the Company will offer an alternative time or date. The Company will not be liable for losses caused by such unavoidable events, provided reasonable steps have been taken to minimise disruption. If the service cannot be performed at all, any prepayment for the unperformed portion will be handled fairly in accordance with the circumstances and applicable law.

Customer Responsibilities

The Customer must ensure that items are adequately packed, labelled, and ready for handling unless the agreement specifically includes packing services. Fragile, valuable, or sentimental items should be disclosed in advance and handled with extra care. The Customer should remove loose objects, empty appliances where necessary, disconnect utilities if required, and secure animals and children away from the work area. The Company is not responsible for damage caused by poorly packed items, hidden weaknesses, or pre-existing defects.

The Customer must provide safe, lawful, and reasonable access to the premises, including parking arrangements where needed. Any permits, permissions, building approvals, lift bookings, or access keys required for the job remain the Customer’s responsibility unless the Company has expressly agreed otherwise. Delays caused by poor access, restricted parking, or missing permissions may result in extra charges or service failure. The Customer should also disclose if items are unusually heavy, awkward, sharp, contaminated, damp, or otherwise likely to affect safety.

Where the service involves dismantling, reassembly, or connection and disconnection of furniture or appliances, the Customer accepts that such work is carried out only to the extent agreed and only where it is reasonable and safe to do so. The Company may decline to dismantle or reconnect items that are fixed, unsafe, specialised, or likely to be damaged. Any tool use, handling method, or route taken will be at the discretion of the Company’s staff acting reasonably and with due care.

Liability and Insurance

The Company will take reasonable care when performing the service and handling goods. However, liability is limited to losses directly caused by negligence or breach of contract, and only to the extent permitted by law. The Company will not be liable for indirect or consequential losses, loss of profit, loss of opportunity, emotional distress, or any loss arising from information supplied incorrectly by the Customer. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

The Customer is responsible for declaring the true nature and value of items where relevant. The Company may require additional insurance or may refuse to transport high-value, irreplaceable, or specialist goods. Standard handling does not amount to specialist moving services unless expressly agreed. Where the Company’s liability is established, any compensation will normally be limited to the lesser of the repair cost, replacement value, or a reasonable amount reflecting the item’s condition and age immediately before the incident.

The Company is not liable for pre-existing damage, ordinary wear and tear, or damage that occurs because items were inadequately packed, unstable, or unsuitable for transport. Claims for damage or loss should be raised promptly and supported by evidence where possible. The Customer must take reasonable steps to minimise any loss after an incident has occurred. The Company may inspect the item, packaging, and circumstances before determining whether a claim is valid.

Waste, Disposal, and Environmental Rules

Where the service includes the removal, collection, or disposal of waste, the Customer agrees that the waste has been described accurately and lawfully. The Company may only handle waste in compliance with applicable UK waste regulations and environmental law. The Customer must not request the removal of hazardous waste, asbestos, chemicals, clinical waste, gas cylinders, batteries, tyres, oils, or any other prohibited material unless the Company has expressly agreed and is authorised to handle such items.

The Customer remains responsible for ensuring that items presented as waste are lawful to remove and do not contain hidden hazards. The Company may refuse any waste that appears contaminated, unsafe, or outside the scope of the service. If waste disposal is included in the price, the Customer acknowledges that charges may vary depending on volume, weight, access, sorting requirements, and disposal site fees. The Company may require a separate charge for responsible disposal, recycling, or transfer station costs.

All waste movements must be arranged in accordance with duty of care requirements. The Customer must not ask the Company to dispose of items in a way that breaches legal obligations. If the Company suspects that the waste description is inaccurate or that the material cannot be lawfully removed, it may stop work immediately. Any illegal or improper disposal request will be rejected, and the Customer will remain liable for any costs already incurred. The Company may keep records where required by law and may share information with regulators or authorities if necessary.

Goods, Access, and Delivery Conditions

The Company will use reasonable efforts to deliver items to the agreed destination, but delivery times are estimates only unless expressly guaranteed in writing. Delays may arise from traffic, weather, waiting access, loading difficulties, or unforeseen operational issues. The Customer should ensure that someone is available to receive goods where required. If items must be left unattended at the Customer’s request, the risk passes to the Customer once delivery is completed and the location is confirmed.

If the Customer asks the Company to carry items through tight spaces, upstairs, over soft surfaces, or into locations with limited access, the Customer accepts that additional care or additional charges may be needed. The Company may decline any action that presents a risk of injury or damage. For heavy or bulky items, the Customer must disclose all relevant dimensions and weight information so that the Company can assess whether the job is safe and practical to perform.

Where the service includes loading and unloading assistance, the Customer should ensure that the route is clear and that flooring, walls, and fixtures are protected where necessary. The Company may use blankets, straps, trolleys, and other equipment as appropriate, but this does not guarantee that fragile surfaces will remain untouched. The Company will not be responsible for concealed defects, structural weaknesses, or damage caused by circumstances beyond reasonable control.

Complaints, Claims, and General Terms

Any complaint should be raised as soon as reasonably possible after the issue arises. The Customer should provide relevant details, including the date, location, nature of the concern, and any supporting photographs or documents. The Company will review complaints fairly and in good faith. Raising a complaint does not entitle the Customer to withhold payment for undisputed services. Where a valid issue is identified, the Company may offer repair, replacement, partial refund, or another reasonable remedy.

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. The Company may update these terms from time to time to reflect changes in law, business practice, or service scope. The version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. No person other than the Customer and the Company has any rights under these terms unless expressly stated by law.

These terms are intended for a professional Richmonduponthames Man And Van service and should be read together with any written quotation, invoice, or booking confirmation. In the event of any conflict, the written booking confirmation or expressly agreed special terms will prevail to the extent of the conflict. The Customer confirms that they have read, understood, and accepted these conditions before the service begins.

Governing Law

This agreement and any dispute or claim arising from it shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any dispute cannot be resolved amicably, the parties may use the courts or any lawful alternative dispute resolution method agreed between them.

By proceeding with a booking for Richmonduponthames man and van services, the Customer acknowledges that these Terms and Conditions form the basis of the contract between the parties. The Customer also confirms that they have authority to enter into the agreement and, where booking on behalf of another person or business, that they are authorised to accept these terms on that party’s behalf.

End of Terms and Conditions. These provisions are designed to support transparent, lawful, and reliable service delivery while protecting both the Customer and the Company. Each booking is made on the understanding that the service will be provided with reasonable skill and care, within the agreed scope, and subject to the practical and legal limitations set out above.